Copyright Notice
© [2026] [Spiral Ear]. All rights reserved.
All content on this website, including but not limited to text,
images, graphics, logos, product designs, audio samples, videos,
and software, is the property of Spiral Ear or its licensors and is
protected by applicable copyright and intellectual property laws.
Unauthorised reproduction, distribution, modification, or use of
any content without prior written permission from Spiral Ear is
strictly prohibited.
Privacy Policy
Last updated: [2026]
This Privacy Policy describes how Spiral Ear („we,” „us,” or
„our”) collects, uses, stores, and protects personal information
when you visit our website, place an order, or use our services
related to custom in-ear monitors (IEMs).
By using our website or services, you agree to the practices
described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide,
including but not limited to:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment-related information (processed via secure third-party payment processors; we do not store full payment card details)
1.2 Custom IEM-Specific Information
Because we manufacture custom-fit in-ear monitors, we may
collect:
- Physical ear impressions or 3D ear scan data
- Order specifications (silicone colour, cable selection, etc.)
Ear impressions and scan data are used solely for the purpose of
designing and manufacturing your custom IEMs.
1.3 Technical and Usage Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Manufacture and deliver custom IEMs
- Communicate order status and support inquiries
- Provide customer service and warranty support
- Improve our website, products, and services
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
If you are located in the European Economic Area (EEA), we
process your personal data based on one or more of the
following legal grounds:
- Performance of a contract
- Your consent
- Compliance with legal obligations
- Legitimate business interests
4. Storage and Retention of Data
- Personal information is retained only as long as necessary for the purposes described in this policy.
- Ear impressions and 3D scan data may be retained for 5
years until deletion is requested to facilitate refits, remakes, or future orders.
- Upon request, we can securely delete ear impression data
unless retention is required by law or warranty obligations.
5. Data Sharing and Third Parties
We do not sell or rent your personal information.
We may share limited data with trusted third parties, including:
- Payment processors
- Shipping and logistics providers
- Manufacturing or scanning partners (only as required to
produce your custom IEMs) - IT and website hosting providers
All third parties are required to maintain appropriate data
protection and confidentiality standards.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Analyse traffic and usage
- Improve user experience
You can manage or disable cookies through your browser
settings. Disabling cookies may affect website functionality.
7. Data Security
We implement reasonable administrative, technical, and physical
safeguards to protect your personal data against unauthorised
access, loss, misuse, or disclosure. However, no method of
transmission or storage is 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, please contact us using the details
below.
9. International Data Transfers
If you access our website from outside our operating country,
your information may be transferred to and processed in
jurisdictions with different data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any
changes will be posted on this page with an updated effective
date.
11. Contact Information
If you have questions about this Privacy Policy or how your data
is handled, please contact:
Spiral Ear
